Product Support
Click on the product below to be taken directly to the related FAQ:

ThemeMaker X ThemeMaker M
ThemeMaker FTG ThemeMaker SP
General Questions
 
  I purchased TM within the last 3 months and there isa now a new version?
We will upgrade for free any purchase made within the last 3 months providing it is not a major new version of the product (generally it isn't).
 
  I purchased TM over 3 months ago and there is a now a new version?
We will upgrade for the listed upgrade price any purchase made more than 3 months ago providing it is not a major new version of the product (generally it isn't).
 
  I purchased ages ago and my computer crashed?
If you purchased more than 3 months ago we will send you out the version you purchased at that time otherwise we will send you the latest version (providing it is not a major new version of the product).
ThemeMaker X
 
  Can I have different images for the portrait and landscape screens in the same theme?
No - this is by design.
 
  Can I create WM5 SmartPhone QVGA themes?
Not currently no.
 
  I get a lot of errors like "Lead Error: Invalid file format"?
This sometimes happens when there is another program installed that uses an older version of a component used by ThemeMaker or there is a program running while ThemeMaker is installing that is using this component. Please note that you should only attempt to do the following if you know what you are doing and Netwasp will not take responsibility in any event if you mess up your system! To resolve: uninstall ThemeMaker, ensure no other applications are running and go to the system32 directory and delete all files "L*14n*.*". Then reinstall.
ThemeMaker M
 
  Can I have a different image on the start menu to the Today screen?
Yes - uncheck the "Use Main Image in Menu" option and ssleect the "Load Menu Image" button.
 
  Can I have different images for the portrait and landscape screens in the same theme?
Yes! With the release of version 2.0.1 we have added this feature!
 
  How do I set the "Tap and Hold" colour?
There is an option to set this on the "Set Internal Colors" page.
ThemeMaker FTG
 
  Do I need anything else to play animated themes on my phone?
Yes - you need Netwasp's FlashThemes Player 2007.FlashThemes Player 2007
ThemeMaker SP
 
  When will ThemeMaker SmartPhone be available?
We are planning on releasing this in late November 2007. Pre-register an interest now and get 10% discount on the price! Contact us here
 
  Do I need anything else to play animated themes on my phone?
Yes, you need Netwasp's FlashThemes SmartPhone 2007 software.FlashThemes SmartPhone 2007
 
  Can I just set the colours and not the background or plugins?
No, unfortunately not in this current version
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